Shipping & Returns

Shipping Methods

At Pink Matter, we're dedicated to delivering your purchase as quickly and affordably as possible. We offer a range of delivery and pickup options, so you can choose the shipping method that best meets your needs.

  • We offer FREE global shipping on all orders over $100 US Dollars!
  • Orders under $100 USD:
    • International Standard Shipment:$10 (5-12 days)
    • International Express Shipment:$20 (2-7 days)
    • Shipments Within Taiwan:$3 (2-7 days)

For orders under $100 USD, we in fact only charge very basic shipping fee (under estimated shipping cost). It's a gesture to thank you for shopping on Pink Matter!

*Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be

Returns and Exchanges

We will try to make the process as easy and fast for you as possible!

First, email us to inform us your order number and that you would like to make a return/exchange. (Within 14 days of your receipt of ordered merchandise) For exchange items, please indicate us your desired model/size first. We will put this item on hold so it does not sell out while we await your package.

Second, after receiving our confirmation email, send back your items to this mailing address:
Pink Matter Returns & Exchanges
16F, No.46, Lane126, Sec.1, Xuefu Rd.
Tucheng, New Taipei City, Taiwan

Then, your part is done! You can just sit back and wait for your refund or exchange items. We will take care of it as fast as we can! But please note the below:

  • All products must be returned in their original condition (must not be worn, altered, or washed) and must have all tags attached and be returned in original packaging.
  • Final Sale items may not be returned.
  • If you receive an item that is damaged or defective, please contact us immediately. We will attempt to assist with repairs or obtaining replacement as soon as possible.

Thank you again for shopping at Pink Matter!